Terms of service

Last updated 8 November 2026. These terms are written to be read. If anything here is unclear, email us before you buy.

1. Who you’re dealing with

Creativemonth is provided by [LEGAL NAME AND ABN TO COME], Queensland, Australia (“we”). By using the site or buying a plan you (“you”) agree to these terms.

2. For businesses

Creativemonth is a service for businesses. By using it you confirm you are using it for a business, not for personal, domestic or household use. This doesn’t remove any rights the law gives you that can’t be removed (see section 7).

3. What we deliver

• Free ads: up to 6 ad images (1080×1350, 1080×1080 and 1080×1920) with suggested hooks, headlines, primary text and button text, plus the parts of a 9-second vertical video that your browser assembles, made from your store’s public product data. Free, no obligation.
• 12-ad pack (US$49, one payment): 12 ad images in those sizes, with copy for each, delivered within 3 business days of payment.
• Monthly refresh (US$99 per month): each month, 12 new ad images and 3 short product videos (9 seconds, 1080×1920, with captions), with copy for each. The first delivery is within 3 business days of your first payment, then within 3 business days of each renewal. You can ask for up to 3 images per month to be swapped for different products or angles.

We promise these deliverables: the number of files, their sizes and the turnaround. We do not promise any advertising results, such as sales, clicks, return on ad spend or approval by an ad platform, because those depend on things outside our control: your products, prices, audience, budget and the platforms’ own decisions.

4. Your store, your content and the ads

You confirm that you own the store you give us, or are authorised to market it, and that you own or may use its product photos, names and descriptions. You let us use them to make your ads. You own the ads we deliver to you and can use them anywhere. We won’t show your ads publicly as examples without your written permission.

If a pack was made from a store without its owner’s permission, the owner can email hello@creativemonth.com and we’ll delete our record of it within 2 business days.

We build ads from your own product photos without altering the product, and we avoid claims that ad platforms commonly reject. You are responsible for checking each ad is accurate for your business before you run it, and for following the rules of the platforms you run them on.

5. Stores we don’t make ads for

We don’t make ads for stores that mainly sell vapes or nicotine products, cannabis or CBD products, weapons or ammunition, adult products, gambling, or weight-loss products, and we skip individual products in those categories.

6. Payment, renewal and cancelling

• Prices are in US dollars. Prices include GST where it applies.
• The monthly plan renews automatically each month on the same date until you cancel. We show this next to the payment button before you pay.
• Cancel in one click from the cancel link in your billing page or any delivery email. Cancelling stops the next renewal. You keep everything delivered so far, and you won’t be charged again.
• We’ll give you at least 30 days’ notice by email before any change to your price or plan, and you can cancel before the change takes effect.

7. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms excludes, restricts or changes those rights, or any similar rights you have under the law where you live. If a delivery doesn’t match section 3 (for example, files are missing, the wrong size, show the wrong product or have cut-off text), tell us and we’ll fix or redo it.

8. Limits on liability

To the extent the law allows, and except for the rights in section 7, we’re not liable for indirect losses such as lost profits or lost sales. Where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, where the law allows, to supplying the services again or paying the cost of having them supplied again.

9. Fair use

Free packs are limited to a few per connection per day. Please don’t use the service for stores you don’t run or aren’t authorised to work on, or to make ads that are misleading or break the law.

10. Changes and contact

We may update these terms. We’ll email paying customers at least 30 days before a change that affects them takes effect. These terms are governed by the law of Queensland, Australia. Questions or complaints: hello@creativemonth.com.